Terms & Conditions

Bookings and confirmation

A booking request is confirmed only after our team calls or messages you to agree a date and time slot. Slots are indicative windows, not exact arrival times.

You must ensure safe access to the windows, including clearance of furniture and permission for drilling where required.

Quotes and pricing

Listed prices are starting prices for standard work. Final pricing is confirmed on site after inspection and before work begins.

Extra charges may apply for non-standard ceiling heights, specialty spare parts, additional panels or repeat visits caused by access issues.

Payment

Payment is due on completion of the service, unless a custom order requires an advance against fabric and tailoring, which will be stated in writing.

Warranty

Workmanship carries a 30-day warranty. Parts supplied by us carry the manufacturer's warranty where applicable.

The warranty excludes damage from misuse, tampering, accidental damage, water ingress or repairs performed by third parties.

Liability

We take reasonable care during every visit and are responsible for damage caused directly by our negligence. We are not liable for pre-existing structural weakness, concealed wiring or plumbing behind the drilling surface where its presence was not disclosed.

Contact

Questions about these terms can be sent to info@hellocurtains.in.